How can I check my loan application status?
You can check your application status through these channels:
1. Online Query (Recommended)
- Visit OCBC Personal Loan Europe website and click "Check Application Status"
- Enter your application reference number and registered mobile/email
- Click "Query" to view current status
2. Email/SMS Notification
The system automatically sends notifications when your status changes (approval result, document requests, etc.)
3. Customer Service
Call OCBC EU customer service (9 AM – 6 PM CET) or email support with your reference number.
Status Meanings:
- Submitted: Application received
- Under Review: AI/manual verification in progress
- Approved: Application passed
- Rejected: Application failed (reason provided)