How do I contact customer service?
Customer Service Channels:
1. Phone Support
- EU Hotline: +32 2 808 XX XX
- Hours: Monday-Friday, 9 AM - 6 PM CET
- Languages: English, French, German, Spanish
2. Email Support
- General: support@ocbc-personal-loan.eu
- Applications: applications@ocbc-personal-loan.eu
- Response Time: Within 24 hours
3. Online Chat
- Available on our website
- Hours: 24/7 for general questions
- Live agents: 9 AM - 6 PM CET
4. User Center
- Log in to submit secure messages
- Track your inquiry status
- Access FAQs and help articles
When Contacting Us, Please Provide:
- Loan account number (if existing customer)
- Application reference number (if applicant)
- Full name and contact information
- Clear description of your question or issue
